H. Douglas Sears
Doug Sears is the Director, Performance Improvement for
Bon Secours Health System, Inc. Bon Secours is a successful
health care organization with headquarters in Marriottsville,
Maryland. The System has about 20,000 employees in 41 facilities
located in nine states, with annual revenues of $2.6 billion.
Doug joined Bon Secours in 1991 and is responsible for
developing, implementing, and leading processes to foster
performance excellence throughout the organization. He
acts as a coach to and works with other senior leaders
to improve key corporate processes such as leadership;
strategic planning/balanced scorecard; patient/customer
satisfaction, outcomes and safety; and operational/financial,
information, and human resource performance.
Doug designed, implemented, and leads a comprehensive
Lean Six Sigma performance improvement program throughout
Bon Secours. This nationally recognized initiative has
generated over $46 million in documented net savings through
300+ completed projects over the past five years. Doug
has been instrumental in integrating and institutionalizing
the Lean Six Sigma philosophy/concepts into key business
processes and organizational culture. Doug has facilitated
over 200 diverse and successful performance improvement
projects and conducted 250+ Lean Six Sigma/Performance
Improvement education sessions for over 5000 leaders and
employees. Doug also leads the System’s Knowledge
Transfer initiative – integrating people, processes,
and technology to improve the efficiency and effectiveness
of all improvement efforts. This System Repositioning initiative
has garnered a $72 million net financial impact this year.
From 1980 to 1991, Doug was a Quality Improvement Coordinator
at Florida Power and Light Company in Miami, FL. He managed
all Financial Area quality improvement efforts including
planning, team project review, facilitation and education,
as well as all Area activities for FPL’s successful
challenge of the Deming Prize. FPL was the first non-Japanese
company to receive this prestigious award, which is awarded
after rigorous examination of a company's quality improvement
efforts.
Doug is a thirteenth year Senior Alumni Examiner for the
Malcolm Baldrige National Quality Award. Doug is a Judge
for the Virginia Senate Productivity and Quality Award,
the Ohio Award for Excellence, and the U. S. Army Communities
of Excellence Award, and has helped several companies to
achieve ISO certification.
Doug received a B.S. in Business Administration from the
University of Florida and his MBA, Beta Gamma Sigma, from
the University of Richmond, VA. He is a past President
of the Quality Council of Greater Richmond and a Board
Member of the Greater Richmond Chamber of Commerce, the
Lifeline Credit Union, Inc, and Virginians Improving Patient
Care & Safety. Doug is a member of the Adjunct Faculty
of the E. Claiborne Robins School of Business at the University
of Richmond. Doug teaches Strategic Improvement in the
MBA program – utilizing the Baldrige model and Lean
Six Sigma as the framework for the course. He is a Senior
Member and Certified Quality Engineer with the American
Society for Quality, a Certified Six Sigma Master Black
Belt through the Juran Institute and Advanced Statistical
Application Expert with the Japanese Union of Scientists
and Engineers.
Highlights of independent performance excellence consulting
experience:
Malcolm Baldrige National Quality Award Program:
Second-most tenured Baldrige Healthcare Examiner with thirteen
continuous years of participation (1994-present) Participated
on 1995 Health Care Case Study writing team Participated
in 2002 Health Care Case Study expert panel
Baldrige Consulting Experience:
Assisted Albemarle Regional Hospital, Cessna, Corning,
DCH Health System, Honeywell, Medtronic, Meriter Hospital,
Robert Wood Johnson University Hospital (2004 winner),
Physician’s Plus, Tetra Pak, U.S. West, U.S. Postal
Service, United Way, Wellspan, and the Thailand Healthcare
Accreditation Commission in learning and leveraging the
BNQP framework. These engagements highlighted organizational
strengths and opportunities for improvements and were
used within these companies to identify and drive performance
improvement activities.
Lean Six Sigma/Performance Improvement:
Designed and conducted Lean Six Sigma/Performance Improvement
training for Albemarle Regional Hospital, Carter-Wallace,
Inc., Greater Richmond Chamber of Commerce, Honeywell,
International Service Agencies, OHIC Insurance, Robert
Wood Johnson University Hospital, Rockingham Memorial
Hospital, Virginia Health Quality Center, Tetra Pak Tubex,
the Thailand government, Wellspan, and The University
of Richmond. Doug was recently the Chair of the national
IQPC Six Sigma conference that was held in Chicago, Illinois
and was IQPC’s highest rated speaker in 2005. |
