Our Approach and Expertise
Category One assists dedicated leaders in their pursuit
of best-in-class performance based on the excellence framework
of the Malcolm Baldrige National Quality Program. We work
with select organizations whose leadership is committed
to fully leveraging the enormous talent and potential that
resides within it. And, we believe a most effective way
to raise performance of an entire industry is to create
role models for others to emulate.
Although each of our clients hopes some day to win the
prestigious Malcolm Baldrige Award, our first goal is to
secure and sustain highest possible performance. Through
our expert guidance we enable organizations to sustain
high performance and thereby DESERVE to become Award finalists.
The winning is compelling, but the driving objective is
to perform better than any competitor or comparable organization.
Our customized approach is distinctive and our relationships
are enduring. We are extensively and uniquely talented
in the Baldrige framework, other key tools such as Lean
and Six Sigma, and work closely with the Baptist Leadership
Institute to create cultures of extraordinary excellence
that enable organizations to achieve performance once
never imagined possible.
Category One aligns and integrates the components of the
Baldrige excellence roadmap through unique mentoring, training,
and coaching of the senior leadership, middle managers,
and front-line staff. In support this journey, we also
guide Baldrige-based organizational assessments, offer
Baldrige application expertise. We help you develop internal
experts to assure that excellence is internally led and
to reduce reliance on outside assistance.
Our team brings a core set of expertise and insight, including:
- Extensive physician and administrative leadership coaching
and mentoring
- Training and education to catalyze culture change integrating
the Baldrige framework
- Unique knowledge of multi-industry best-in-class practices
- Alignment and integration of strategy and operations
- Creation of Baldrige-based Internal Experts
- Creation of balanced results measurement systems
- Master
black belt in Six Sigma
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